• Personal information: name, gender, spoken language, marital status, address, age, DOB, doctor, family names, home environment, education, employment, community involvement, hobbies, views, opinions, correspondence from us (email/phone call/in-person), credit card information

• Health: developmental history, medical history, diagnoses, allergies, vision, hearing ability

​​

We collect and use information to remain in contact with you, communicate results of assessments, progress, treatment plans and goals, advise you of options and make recommendations, communicate with your family and other professional services.

​

Consent: We obtain consent from individuals before collecting their personal information, except where permitted or required by law.

​

Examples of consent: verbal and written consent and via electronic format.

​

It would be rare to collect personal and health information without your verbal or written consent. In this case, it may be due to an emergency, for example, a client becomes ill or unconscious requiring emergency services during our session.

​

Limitation: We collect only the minimum amount of personal and health information necessary to fulfill the specified purposes, and we do not use or disclose personal or health information for purposes other than those for which it was collected, except with the consent of the individual or as required by law.

​

Examples of specified purposes: obtain a case history, assess, treat, consult, collaborate with other professionals, agencies or services.

​

Safeguards: We implement appropriate physical, technical, and organizational measures to safeguard personal information against loss, theft,
unauthorized access, disclosure, copying, use, or modification.

​

Examples of safeguards: electronic health record, paperless – we do not store files/paper in our office. At the time of writing, it is all scanned and stored electronically, changing passwords frequently, password protect laptops/computers and lock, special care is used when transmitting electronic information through secure EMR messaging and email consent, faxes are sent securely with cover letters, your consent is obtained to share and obtain information from other service providers.

​

Retention: We retain personal information only as long as necessary for the fulfillment of the purposes for which it was collected, or as required by law. We retain personal and health information for 10 years.